Performance Management Solutions for Libraries

Innovative, cost-effective ways to capture, manage and measure performance data including customer feedback, real-time data management, outcomes and peer comparisons

"Without data, you're just another person with an opinion."

— W. Edwards Deming

"What gets measured gets managed."

— Peter Drucker

"The greatest value of a picture is when it forces us to notice what we never expected to see."

— John Tukey

"If we have data, let’s look at data. If all we have are opinions, let’s go with mine."

— Jim Barksdale

"Data is a precious thing and will last longer than the systems themselves."

— Tim Berners-Lee

"The goal is to turn data into information, and information into insight."

— Carly Fiorina

"Data are just summaries of thousands of stories – tell a few of those stories to help make the data meaningful."

— Chip & Dan Heath

"Hiding within those mounds of data is knowledge that could change a life ... or change the world."

— Atul Gawande

"Torture the data, and it will confess."

— Ronald Coase
Explore Our Solutions

Our Solutions

About Counting Opinions

Counting Opinions provides organizations with innovative, cost-effective ways to capture, manage and measure performance data be it qualitative or quantitative, including open-ended customer feedback, real-time data management, outcomes and peer comparisons.

Counting Opinions web-based solutions:

  • Are delivered in real-time and provide organizations with valid, immediate, 24x7x365 results.
  • Include powerful "click-only" reports that clearly identify actionable opportunities for improvement.
  • Are fully hosted in a secure professionally managed facility, require minimal or no IT involvement and work across all browsers and platforms.

Located in Toronto, Counting Opinions has been serving the library community since 2004.

LibPAS

LibPAS is a unique and comprehensive performance data management solution for libraries (academic, public, special, states/provinces, library consortia).

Key Benefits:

  • If desired, easily move your data via API to Excel, Microsoft BI, Google Looker or Tableau.
  • Streamlines the data capture process which saves time and reduces staff burden.
  • Displays the data in easy to read report outputs which include tables, graphs, trends, ranking and many other click-only reports.
  • Easy to generate reports which help in identifying strengths and weaknesses of the library, informing decision making, community ROI studies, and demonstrating outcomes to key stakeholders.
  • Consolidate data into one platform to reduce redundancy, improve consistency, and facilitate sharing between data sets.

LibSat

LibSat is the first continuous Customer Satisfaction and Feedback Management Solution specifically developed for academic and public libraries.

Key Benefits:

  • Using LibSat's continuous feedback and monitoring capabilities, you can measure shifts in satisfaction, quality, use, importance, referral rates and expectations.
  • LibSat automatically captures, processes and presents your customer feedback the way you want, continuously, on-demand, in real-time and directly to who needs it — YOU!
  • Inform decision making and measure impact of initiatives.
  • LibSat data provides credibility to budget presentations and improved governance.

InformsUs 2.0

InformsUs is a web-based tool for the development and implementation of custom forms and surveys. InformsUs is an extension of and fully integrates with our existing library solutions, LibPAS and LibSat.

Key Benefits:

  • Easy to use survey creation and optional automatic email responses and notifications streamline the process and saves time.
  • Enables transactional data capture and integration with LibPAS to compile and analyze summary data.
  • Collect feedback forms, survey, and app data on one platform.

ROAR

Report/capture data Once and Auto Re-use

ROAR through your statistical reports and submissions with ease and efficiency.

ROAR enables easy...

  • Compilation of data for any reporting situation.
  • Contribution of data to any surveys housed in LibPAS.

Case Studies

Frequently Asked Questions